Returns

Returns

 

We love our Gadgets and we want you to love them too!

If for any reason you're not happy with your purchase or just have a change of heart, no problem. Please take a moment to view our FAQs below.

 

Choose from the most common queries below:




 

How long do I have to return an item or items?

  • You may return a product for refund within 30 days of the order being delivered.
  • The product(s) must be in original condition including retail packaging.

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What if I ordered the wrong product or just want to return it?

  • It's no problem.
  • If you receive anything you are unhappy with we’ll help with a refund request.
  • Before you return your item, make sure:
    • it's still in original or 'as new' condition;
    • it's not damaged, altered or missing accompanying components;
    • the retail packaging is unopened or in 'as new' condition;
    • it's not a used headphone or headset.
    • it's not a bulk order of more than 20 items that were purchased for the wrong device.
  • If you're returning an item and want to replace it with a different item, simply place a new order for this item.
    • we will refund the item cost from your first order (once received) and dispatch your new order in the meantime.
  • You must return items to our postal address (see below).
  • We strongly suggest returning items using a registered post or trackable parcel service.
  • When we receive your item we process the refund within 30 days (less the original shipping cost) and then notify you via email on completion.
  • Returns must be received (as outlined above).
    • a 10% restocking fee may be applicable at our discretion.
  • Where an order attracts free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
    • for orders sent via Economy Post deduct a $3.
    • for orders sent via Regular or Express Post deduct the original postage price.
  • Please remember you're responsible for the cost and safe passage of returning items.
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What if I received the wrong product?

  • If we shipped you the wrong product, fill out the form at the bottom of this page or call us.
  • Once reviewed, we will work with you to get you the right product ASAP.
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My item arrived damaged or defective, what can I do?

  • Remember if you selected Economy Post at checkout, this postage method does not include cover for damaged or lost items in-transit.
  • Regular and Express Post include transit cover from Australia Post.
    • ​please contact us as soon as possible to help with an item issue or organise a replacement. 
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My item seems to be dead on arrival, help!

  • If your item arrived defective, no problem. Just contact us within 30 days of the order's original dispatch date.
  • We generally take 48 to 72 hours to test the items once we receive them and then contact you with a solution.
  • If the item is deemed to be defective, we will send a replacement or refund you for your item (postage costs are not refunded), provided the returned item(s) are received back in their original packaging with all components if applicable and the condition is satisfactory.
  • Items deemed faulty by a customer can be returned. If we test and no fault and the item works as advertised, you can still opt for a refund.
  • If you ordered the wrong item, size or simply changed your mind, we will refund the item cost assuming those return conditions are met as outlined above.
  • Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.

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I tried to use the cable, charger, electronic accessory with my device and nothing happens... help!

  • Accessories purchased which complement or aid electronic devices such as smartphones and tablets, or which use their functionality, should work as advertised. 
  • It is the responsibility of the customer to ensure an electronic device has not been modified before use (e.g. software and hardware components are as the manufacturer intended for use).
  • Examples of these modifications include "jailbreaking", "rooting", "Rom-ing", "Flashing" and "unlocking" smartphone devices where stability and third party influence may compromise its functionality as the manufacturer intended.
  • Try booting your mobile phone or tablet into 'Safe Boot' mode (a google search of "safe boot, enter your device name here.") and see if that works.
  • Please note due to content and copyright laws, some apps are designed to block functions such as screen mirroring, or streaming of video or audio. Please check with the app developer and their policies.

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What happens after I return my item?

  • When your return is received and reviewed, you will be contacted by email or phone with those options outlined above.
    • this may take up to 30 days depending on the nature of the return.
  • Some products may also be assessed a 10% restocking fee. It is important you contact us before returning item(s) if anything outlined in this policy is unclear.
  • Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit. Please see costs below.
  • For Economy post, this is a $3 fee, for Regular and Express Post this is the same amount as the original postage cost associated with your order.
  • If you'd like to be reimbursed for return postage costs and paid for your order using PayPal then please view this special offer.

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Ok got it, where do I send my return?

  • For all returns, please use our postal address below.
  • We recommend using a trackable postage service such as registered parcel from Australia Post.
    • this means you can track your parcel and ensure it reaches us.
  • Important:
    • Please include your order number on the front of the return and your name and address on the back so we know who it's from.

Gadgets 4 Geeks Pty Ltd
Attn: <your order number>
Unit 25b
33-37 College Street
Gladesville NSW 2111
Australia
 
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I'm a Captain of Industry, I don't have time to read all this...
  • Cool, you're awesome!
  • Fill out the form below and we'll get back to you.
  • Note the above policies apply if even you chose not to read them.

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For quicker response use the same Name that's on the order
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This can be found on the original order confirmation email
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Please choose the option that best matches your request.
Help us help you by including as much information about your request.