Returns Policy

• What can I do if my item arrived damaged?

How long do I have to return my item?

• You may return an item for refund within 30 days of the order delivery date.
• The item must be in its original condition including retail packaging.

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What if I want to return an item?

• We're happy to help with a return request.
   
• Make sure before returning an item:
   
  • it's still in original or 'as new' condition.
  • it's not damaged, altered or missing accompanying components.
  • the retail packaging is unopened or in 'as new' condition.
  • it's not a used headphone or headset.
  • it's not a bulk order of more than 10 items purchased for the wrong device.
     
• If you're returning an item and want to replace it with a different item, simply place a new order for this item.
  • we will refund the item cost from your first order (once received) and dispatch your new order in the meantime.
• You must return items to our postal address (see below).
   
• We strongly suggest returning items using a registered post or trackable parcel service.
• When we receive your item we process the refund within 30 days (less the original shipping cost) and then notify you via email on completion.

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• Returns must be received (as outlined above).
   
  • a $4.95 processing fee is applicable if:
    • incorrectly ordered items are returned.
    • items returned more than 30 days after the original purchase date.
       
  • a 10% restocking fee may be applicable at our discretion.
     
• Where an order attracts free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
  • for orders sent via Economy Post deduct a $3.00 amount.
  • for orders sent via Regular or Express Post deduct the original postage price.
     
• Please remember you're responsible for the cost and safe passage of returning items.

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What if I received the wrong item?

• If we sent you a wrong item...
• Fill out the form at the bottom of this page or call us during store hours.
• We will work promptly to get the right product to you.

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What can I do if my item arrived damaged?

• Orders delivered by Economy Post (envelope service) does not include transit cover for damage or lost items.
   
• Regular and Express deliveries include transit cover from Australia Post.
  • ​please contact us to help with an item issue or to organise a replacement.

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What can I do if my item seems defective?

• If your item arrived defective, no problem.
• Just contact us within 30 days of the original order dispatch date.
   
• We generally take 48 to 72 hours to test the items once we receive them and then contact you with a solution.
   
• If an item is deemed defective:
  • we will send a replacement or refund you (postage costs are not refunded).
  • it must be received back in original packaging with all components (if applicable) and in satisfactory condition.
     
• Items deemed faulty by the customer can be returned. If we test and no fault is identified (i.e. the item works as advertised), you can still opt for a refund if within 30 days of the purchase date.
   
• If you ordered the wrong item, size or simply changed your mind, we will refund the item cost assuming those return conditions are met as outlined above.
• Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.

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What can I do if my cable or charger doesn't work?

• Accessories purchased which complement or aid electronic devices such as mobile phones should work as advertised.
   
• It is the responsibility of the customer to ensure an electronic device has not been modified before use (e.g. software / hardware components are as the manufacturer intended for use).
• Examples of modifications include jailbreaking / rooting / rom-ing / flashing / unlocking electronic devices where functionality may be compromised.
• Try booting your mobile phone or tablet into 'Safe Boot' mode as a solution.
   
• Please note some apps are designed to block device functions such as screen mirroring, or streaming of video or audio. Please check with the app developer and their policies.

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What happens after I return my item?

• When a return is received, you will be contacted by email or phone regarding a refund.
  • this may take up to 30 days depending on the nature of the return.
     
• Some products may be assessed and incur a 10% restocking fee.
   
• Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
  • for Economy Post this is a $3 fee.
  • for Regular and Express Post (the same amount as the original postage cost on your order).
     
• If your parcel is unsuccessfully delivered or uncollected and subsequently returned to sender:
  • ​a $12 return fee may be applicable.
     
• If you paid for an order using PayPal:
  • a 2.4% transaction fee is deducted from the refundable amount.
     
• It is important you contact us before returning item(s) if anything outlined in this policy is unclear.

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Where do I send my return to?

• For all returns, please use our postal address below.
   
• We recommend using a trackable postage service such as registered parcel from Australia Post.
  • this means you can track your parcel and ensure it reaches us.

• Please include your order number on the front of the return with your name and address on the back.