Returns & Exchanges

Returns & Exchanges

 

We love the Gadgets we stock and we want you to love them too. If for any reason you're not happy with your purchase, or want a different colour, or just have a change of heart, that's fine. Check our Returns and Exchanges FAQs below.

 

How can we help you today?
Please choose from the most common queries below.




 

How long do I have to return or exchange an item or items?

  • You may return a product for refund or exchange within 30 days of the order being delivered.

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What if I ordered the wrong product or want to return or exchange?

  • It's no problem.
  • If you receive anything you are unhappy with for any reason, we’ll help with an exchange or refund request.
  • Before you return your item, make sure:
    • it's in original conditional;
    • any branded retail packaging is unopened;
    • not used, damaged or altered;
    • not an earphone, headphone or headset that has been taken out of its packaging.
  • If you're exchanging, jump online and purchase the item that you want to exchange to. This way you are guaranteed the item, and we can ship it to you straight away (if it is in stock; if out of stock it will be placed on back-order).
  • Send items for exchange to our postal address (see below) and make a note of the new order that is replacing that item.
  • We strongly suggest returning the item using registered post or a trackable parcel service.
  • When we receive your returned item we will process the return and refund (less the original shipping cost) and email you when the process is complete.
  • Returns must be received in their original packaging, along with all components where applicable. If not, a 10% restocking fee may be applicable.
  • Items must be in "as-new" condition and the purchased product was not noted as a open box special, clearance, close-out or non-returnable item.
  • Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit. Please see costs below.
  • For Economy post, this is a $3 fee, for Regular and Express Post this is the same amount as the original postage cost associated with your order.
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What if I received the wrong product?

  • If we shipped you the wrong product, fill out the form at the bottom of this page or call us.
  • Once reveiwed we will work with you to get you the right product ASAP.
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My item arrived damaged or defective, what can I do?

  • Please note if you chose economy post at checkout, this postage method does not contain cover for damaged or lost items.
  • Regular and Express post come with transit cover provided by Australia Post. Please take photos of the items and take the item with all packaging (including tracking label), and your ID to your closest Post Office.
  • You will be required to complete a PM26 form. Please complete this and send us an email with the photos and reference number from the Auspost lodgement.
  • We will chase Auspost for the transit cover and as soon as it's been processed by Auspost we will organise a replacement to be sent out within 48 hours.
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My item seems to be dead on arrival, help!

  • If your item arrived defective, no problem. Just contact us within 30 days of the order's original dispatch date to arrange for the return of your purchase for testing.
  • We generally take 48 to 72 hours to test the items once we receive them and will be back in touch with you to sort out the way forward.
  • If the item is deemed to be defective, we will send a replacement or refund you for your item (postage costs are not refunded), provided the returned item(s) are received back in their original packaging, along with all components where applicable and the condition deemed acceptable by Gadgets 4 Geeks.
  • Items deemed faulty by a customer can be returned at the customer's expense. If Gadgets 4 Geeks finds no fault and the item works as advertised, the buyer may be entitled to a refund less a 10% restocking fee. The refund excludes return postage costs.
  • If you ordered the wrong item, wrong size, or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all components where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
  • Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.

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I tried to use the cable, charger, bluetooth accessory with my device and nothing is happening, help!

  • Accessories purchased which complement or aid electronic devices such as smartphones and tablets, or which use their functionality, should work as advertised. 
  • It is the responsibility of the customer to ensure an electronic device has not been modified before use (e.g. software and hardware components are as the manufacturer intended for use).
  • Examples of these modifications include "jailbreaking", "rooting", "Rom-ing", "Flashing" and "unlocking" smartphone devices where stability and third party influence may compromise its functionality as the manufacturer intended.
  • Try booting your mobile phone or tablet into 'Safe Boot' mode (a google search of "safe boot, enter your device name here.") and see if that works.
  • Please note due to content and copyright laws, some apps are designed to block functions such as screen mirroring, or streaming of video or audio. Please check with the app creator and their policies.

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What happens after I return my item?

  • When your return is received and reviewed, you will be contacted by email or phone with those options outlined above. This will generally take 7 to 30 days depending on the type of return.
  • Some products may also be assessed a 10% restocking fee. It is important you contact us before returning item(s) if anything outlined in this policy is unclear.
  • Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit. Please see costs below.
  • For Economy post, this is a $3 fee, for Regular and Express Post this is the same amount as the original postage cost associated with your order.

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Ok got it, where do i send my item back to?

  • In the event of a return or exchange please use our postal address below.
  • We highly recommend using a trackable postage service such as registered post or trackable parcel post. This way you can track your parcel and ensure it reaches us.
  • Important: Please address it to the right department, and include your order number on the front so we can direct your mail. (RETURNS, EXCHANGE, DOA) 

Gadgets 4 Geeks Pty Ltd
Attn: <department> <order number>
Unit 25b, 33-37 College Street
Gladesville NSW 2111
Australia
 
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I'm a Captain of Industry, I don't have time to read all this...
  • Cool, you're awesome! Fill out the form below and we'll get back to you.
  • Note the above policies apply if even you chose not to read them.

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