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Be Quick to Order!
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12.30PM All orders dispatch same day when placed on weekdays before 12:30pm Sydney time. |
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Home Support Xmas FAQs
Xmas Shipping Info | Delivery Times | Store Hours
Find out more about:
- Placing Your Xmas Order.
- Our Holiday Trading Hours.
- Postage Costs.
- Order Delivery Times.
IMPORTANT:
- Australia Post has issued a general notice advising of delays in the lead up to Xmas and around the New Year period.
When should I place my order?
- The sooner the better - remember to check the stock availability status on each product listing.
- Orders are shipped using Australia Post or Courier services where applicable.
- Please refer to our recommended delivery times and cut-off dates below.
Which shipping method should I choose?
- To avoid disappointment, we recommend using EXPRESS POST delivery.
- Please consider this when placing orders between 6 December 2024 and 3 January 2025.
What are the Xmas shipping cut-off times?
- Please refer to our information table below.
- Orders placed after cut-off dates below will continue to dispatch as normal but may not be delivered prior to Xmas.
| Delivery method | Delivery cost | Place order (on or before) |
| ECONOMY Post | Free | 8 December 2024 |
| REGULAR Shipping* | $10.95 | 13 December 2024 |
| EXPRESS Shipping* | $12.95 | 16 December 2024 |
| CLICK & COLLECT (at store) | Free | 24 December 2024 |
*orders dispatch same day if placed before 12:30pm weekdays and delivery cost varies based on total basket weight.
How long should I allow for delivery?
- ECONOMY Post orders:
- Allow up to 12+ business days for delivery.
- Upgrade to Express Shipping for faster delivery and tracking service.
- REGULAR Shipping orders:
- Allow a minimum of 2+ business days for delivery.
- Please check the estimated delivery window for more information.
- EXPRESS Shipping orders:
- Allow a minimum of 1+ business days for delivery.
- Please check the estimated delivery window for more information.
- CLICK & COLLECT orders:
- Check the availability of your items (see individual product listing).
- Pickup from our Sydney store.
- Wait to receive our "Ready to Collect" email.
- Check store trading hours below.
Note: delivery times below are estimates only and will vary from state to state.
What are your Xmas / New Year Trading Hours?
| Date | Store Hours | Click & Collect (from Store) | Online Orders Ship |
| Mon, 23 December | 9am - 5:30pm | ✔︎ | ✔︎ |
| Tue, 24 December | 9am - 5:30pm | ✔︎ | ✔︎ |
| Xmas Day | Closed | ✘ | ✘ |
| Boxing Day | Closed | ✘ | ✘ |
| Fri, 27 December | 9am - 5:30pm | ✔︎ | ✔︎ |
| Sat, 28 December | 10am - 1pm | ✔︎ | ✘ |
| Sun, 29 December | Closed | ✘ | ✘ |
| Mon, 30 December | 9am - 5:30pm | ✔︎ | ✔︎ |
| New Year's Eve | Closed | ✘ | ✘ |
| New Year's Day | Closed | ✘ | ✘ |
| Thu, 2 January | Closed | ✘ | ✘ |
| Wed, 3 January | 9am - 5:30pm | ✔︎ | ✔︎ |
Normal trading hours resume on
Fri, 3 January 2025
If I order after these dates, can I still get my order before Xmas?
- Of course!
- Even if you place an order after the recommended dates, it's still possible to be delivered before Xmas - we just can't guarantee it.
- Unfortunately orders don't dispatch on days where the store is closed (see store trading hours above).
