We love our Gadgets and want you to love them too!
If you're not happy with a purchase or just have a change of heart, no problem.
Please view our FAQs below.
Choose a common query below:
- You may return an item for refund within 30 days of the order delivery date.
- The item must be in its original condition including retail packaging.
- We're happy to help with a return request.
- Make sure before returning an item:
- it's still in original or 'as new' condition.
- it's not damaged, altered or missing accompanying components.
- the retail packaging is unopened or in 'as new' condition.
- it's not a used headphone or headset.
- it's not a bulk order of more than 10 items purchased for the wrong device.
- If you're returning an item and want to replace it with a different item, simply place a new order for this item.
- we will refund the item cost from your first order (once received) and dispatch your new order in the meantime.
- You must return items to our postal address (see below).
- We strongly suggest returning items using a registered post or trackable parcel service.
- When we receive your item we process the refund within 30 days (less the original shipping cost) and then notify you via email on completion.
- Returns must be received (as outlined above).
- a $4.95 processing fee is applicable if:
- incorrectly ordered items are returned.
- items returned more than 30 days after the original purchase date.
- a 10% restocking fee may be applicable at our discretion.
- Where an order attracts free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
- for orders sent via Economy Post deduct a $3.00 amount.
- for orders sent via Regular or Express Post deduct the original postage price.
- Please remember you're responsible for the cost and safe passage of returning items.
- If we sent you a wrong item...
- Fill out the form at the bottom of this page or call us during store hours.
- We will work promptly to get the right product to you.
- Orders delivered by Economy Post (envelope service) does not include transit cover for damage or lost items.
- Regular and Express deliveries include transit cover from Australia Post.
- please contact us to help with an item issue or to organise a replacement.
- If your item arrived defective, no problem.
- Just contact us within 30 days of the original order dispatch date.
- We generally take 48 to 72 hours to test the items once we receive them and then contact you with a solution.
- If an item is deemed defective:
- we will send a replacement or refund you (postage costs are not refunded).
- it must be received back in original packaging with all components (if applicable) and in satisfactory condition.
- Items deemed faulty by the customer can be returned. If we test and no fault is identified (i.e. the item works as advertised), you can still opt for a refund if within 30 days of the purchase date.
- If you ordered the wrong item, size or simply changed your mind, we will refund the item cost assuming those return conditions are met as outlined above.
- Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
- Accessories purchased which complement or aid electronic devices such as mobile phones should work as advertised.
- It is the responsibility of the customer to ensure an electronic device has not been modified before use (e.g. software / hardware components are as the manufacturer intended for use).
- Examples of modifications include jailbreaking / rooting / rom-ing / flashing / unlocking electronic devices where functionality may be compromised.
- Try booting your mobile phone or tablet into 'Safe Boot' mode as a solution.
- Please note some apps are designed to block device functions such as screen mirroring, or streaming of video or audio. Please check with the app developer and their policies.
- When a return is received, you will be contacted by email or phone regarding a refund.
- this may take up to 30 days depending on the nature of the return.
- Some products may be assessed and incur a 10% restocking fee.
- Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
- for Economy Post this is a $3 fee.
- for Regular and Express Post (the same amount as the original postage cost on your order).
- If your parcel is unsuccessfully delivered or uncollected and subsequently returned to sender:
- a $14 return fee may be applicable.
- If you paid for an order using PayPal:
- a 2.4% transaction fee is deducted from the refundable amount.
- It is important you contact us before returning item(s) if anything outlined in this policy is unclear.
- For all returns, please use our postal address below.
- We recommend using a trackable postage service such as registered parcel from Australia Post.
- this means you can track your parcel and ensure it reaches us.
- Please include your order number on the front of the return with your name and address on the back.
Gadgets 4 Geeks Pty Ltd
Attn: <your order number>
Unit 25b
33-37 College Street
Gladesville NSW 2111
Australia